Legal

Terms & booking conditions

Last updated: 23 September 2026

Who we are

This site is operated by Accommodation with Matt. Contact us at info@accommodationwithmatt.com or on 07933 399754.

About this website

The pages here describe our services in general terms. Prices, availability and the details of any particular house are confirmed in writing when we quote — nothing on this website is an offer capable of acceptance, and photographs are illustrative.

The content and design of this site belong to us. You may look at it and print it for your own use, but not copy it for your own commercial purposes.

Booking accommodation

Quotes and confirmation

We quote per house, per week. A quote is valid for 7 days and a booking is confirmed only when we say so in writing and payment has been received.

Payment

Bookings are paid in full before arrival. For stays of more than 28 nights we may agree in writing that you pay monthly in advance. A refundable damage deposit of £250 is paid with every booking and returned within 7 days of departure, less any amount needed to cover damage, missing items, lost keys or extra cleaning. Any deduction is supported by photos and receipts. We are not VAT registered, so no VAT is added.

Length of stay and notice

The minimum stay is seven days. Additional weeks can be added at any time subject to availability. To end a stay early, fifteen days' written notice is required.

Cancellation

You may cancel free of charge up to 15 days before arrival. If you cancel within 15 days of arrival, or the guests do not arrive, the total price is payable — but if we re-book any of those nights we will refund what we receive for them. If we have to cancel, we will refund in full anything paid for nights not taken.

Staying in the house

• The house is for the people named on the booking. The company gives us the names of everyone staying before arrival, and must tell us before anyone else moves in.
• No parties or events, and no noise that disturbs the neighbours, particularly at night.
• No smoking or vaping inside the house, and no pets unless agreed in writing.
• No fuel or gas bottles stored inside, and no tampering with smoke or carbon monoxide alarms.
• Park considerately and only where the booking says you may.
• Damage beyond fair wear and tear is charged first to the deposit, then to the company that made the booking.
• We may need access for maintenance, safety checks or cleaning. We will give reasonable notice except in an emergency.
• We can end a stay without refund for serious or repeated breaches of these rules.

A stay under these terms is a licence to occupy for the agreed period as short-term accommodation. It is not an assured shorthold tenancy and does not create one.

Liability

We are responsible for loss caused by our failure to use reasonable care and skill. We are not responsible for loss of profit, loss of contracts, or delays to your project, and we are not responsible for personal belongings left in the property. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

If you are a landlord

For owners, we manage the property as furnished accommodation for contractor teams: bookings, guests, cleaning, maintenance and bills. We do not lease your property and we do not guarantee rent or any level of income. Our fee is 12% of booking income with no VAT added, and there are no setup, marketing, booking, call-out or admin fees. No fee is charged in any month you earn less than your previous rent. The agreement rolls month to month and either side can end it with one month's notice.

Responsibility for the property's legal obligations — gas and electrical safety, fire precautions, licensing, insurance, mortgage and freeholder consents — stays with you as owner unless we have agreed otherwise in writing.

Complaints

Tell us as soon as something is wrong and we will try to put it right. Email info@accommodationwithmatt.com and we will respond within 5 working days.

Privacy

How we handle personal information is set out in our privacy policy.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.